Sentez Software has designed a composite portfolio of best-of-breed , fully scalable and tailor made services that provide telephone assistance, remote connection, user training, version update, database support, web support and forum membership services for your initiatives. We provide services of highly skilled and thoroughly trained assistances to serve your business interests.
Telephone Assistance Service
Sentez Software telephone assistance service combine state of the contemporary technologies with highly trained Sentez Software assistance force for the ultimate customer experience and enhanced support.Customers queries can be answered 24 hours a day, 7 days a week in real time. Telephone assistance service is provided free of charge.
Remote Connection Service
Huge cost reductions with greater service availability and enhanced customer service quality can be provided by remote connection. In case of sufficient communication and net connections, if Sentez Software certified assistance notifies that the assistance or fixing errors could be met with remote connection, in accordance with USER’S approval, service support is provided by remote connection.
User Training Service
User Training Service: To establish a better standard of customer-care using our exclusive specialization in assistance a variety of tailored services are provided to train core users and end users when deploying Sentez Software. User training service demand is met by Sentez Software certified assistances in firms’ addresses.
Version Update Service
The demand of users about version updates is met by certified Sentez Software assistances in a qualified and rapid style so that they can get the most benefit from information technologies continueously. Overall, a good portion of the upgrades involve some better integration options with other services. Customers with a valid license for the current version of a product may obtain rights for future versions of that product by the purchase of a software support or by purchasing a full new license. If the support agreement is terminated, then the customer is entitled to use any version of software up to and including the latest version released prior to termination subject to charges.